How To Respond To Negative Reviews on Social Media

Very good advice!

Kennedy Robinson, Public Relations

Word of Mouth.  We have all heard of it before. It is one of the most trusted ways to gain business.  It’s also an easy way to lose business or for someone to ruin your great reputation.  These days, when a customer or client is upset with your business or product, voicing their dissatisfaction online via social media is one of the first things they do.  Whether is a viral Facebook status update, Instagram post, scathing tweet or one-star Yelp! review, we can show you how to fight back against those negative reviews, while keeping your cool.


The tips and examples below will help you handle those less-than-stellar reviews:

Positive Reviews

How to Respond: Always say thank you and show gratitude.  Respond and show others that you engage your customers

Tip: Save those positive reviews! Screenshot them and save them!  They can be used as testimonials for your business or…

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