I’ve been selling on Ebay for almost 15 years now – both as a private seller and as a business. I’ve had great transactions and bad ones. I’ve left glowing feedback and not-so-glowing feedback.
But I can only leave FB as a seller if my items on my business account are being seen and ordered. I had a ‘basic shop’ as a free 2 month promotion for July & August. I ended up in the hospital on Aug 27 so I shut my shop on Ebay so I didn’t get orders I couldn’t fulfill. I had no idea that this would cause a lot of wasted time and grief for me because the shop shut on Aug 31, there was no way to turn the listings back ‘on’.
I thought that as the shop has shut that the listings had been active on Ebay and I was just lucky not to get any orders. I was wrong. The listings were still invisible – and I didn’t realise for almost 2 weeks when I couldn’t find one of my listings in search, I can’t remember what I was doing at the time. Even brand new listings weren’t being seen! I then got on ebay webchat and was told that she had ‘blank revised’ all my listings and give it up to 24 hours to ‘re-index’ the listings. I know when I edit a listing the listing changes immediately and I’ve never had one disappear for 24 hours. But I waited.
Nothing happened. I webchatted again & was told the same thing. On day 4 I got Ebay to call me. The Rep (Rep 1) on the phone decided to pass the issue onto Tech support and it would be 48-72 hours but she would call me back. She didn’t. I got them to call me again 72 hours later.
That rep said that she couldn’t see what Tech told Rep 1 and that the other rep must be on a day off and that she would have Rep 1 call me the next day and if that didn’t happen, Rep 2 would. Neither did. Another call the day after that and again, no Rep 1. Rep 3 told me he could send in another ticket but it would be another 48-72 hour wait. Lovely.
Yesterday Rep 1 emailed me a form email. Even lovelier. But it turns out that she was sick, Ebay customer support have no way of passing on issues with accounts if the rep dealing with it is sick for a week, and there was a very simple way to sort out my account – open a basic shop again. Why this wasn’t done behind the scenes and sorted last week, I don’t know. It’s not as if they actually gave me the free shop for another month as they removed it off my account as soon as the shop was taken out of holiday mode by the webchat rep. BTW, never use ‘as a courtesy, we won’t charge you £30 to fix XXX’ when XXX isn’t the customer’s fault…
So, my ebay listings are now available to buy and I’ve put as many as I can on sale for 1 week, do take a look! All the items in the photos are on sale!